Job Description

Service Advisor (This position includes a base salary + commission).

As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following:

• Build and maintain the service scheduler daily, handling customer pay and warranty work.
• Actively manage the call strategy to engage existing customers, with a focus on operational maintenance.
• Collaborate with the Service Manager to establish and follow shop workflow for pre- and post-production work.
• Communicate daily appointments and necessary hours to fill the scheduler in Salesforce.
• Greet clients upon arrival and follow the established customer reception process, ensuring accurate and up-to-date client information.
• Receive sublet and inventory parts in accordance with procedures, properly tagging them for inventory bins.
• Coordinate transportation requests for consumer and commercial clients with the Service Manager in advance, whenever possible.
• Submit warranty requests within vendor timelines, including diagnosis, parts, and time associated with warranty repair.
• Perform weekly and monthly reconciliation of customer pay and warranty work-in-progress after month-end invoicing is completed.

Requirements:

To succeed in this role, you should possess the following qualifications:

• High school diploma or GED is required.
• 2-3 years of experience in automotive repair management.
• Strong verbal, written, and interpersonal communication skills.

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