Job Description

ModSquad has partnered with a global sports streaming service that offers a fun and engaging experience across hundreds of sports. We’re looking for a talented, knowledgeable super-fan who understands the importance of moderation and the power of engagement.

Commitment:

5 -15 hours per week
Weekend availability
90 days

Language:

English/Spanish

The day-to-day tasks of a ModSquad Associate Community Manager vary, but basic responsibilities may include:

• Brainstorm activities, opportunities, and content to inspire or grow the community (long term and campaign-based)
• Design and execute the weekly and quarterly content calendars and strategy plans
• Create and report KPIs, and build reports that showcase reason, trends, and opportunity
• Manage and respond to customers through forums and website tools
• Learn and explore new toolsets that improve workflow and client objectives
• Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
• Develop practices and improvements, or build upon and help improve current methods of operation
• Handle occasional community crisis or troubleshoot escalations

A successful candidate needs to have confidence and strength in the following abilities:

• Be a proactive, self-starter and independent contributor with follow-through on all initiatives
• Have strong problem-solving, creative writing, and editorial skills
• Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
• Engage confidently with internal and external partners on video and voice calls
• Be genuinely interested in social media (tools, platforms, usage), and enjoy the trends and culture of social media (Twitter, Facebook, Instagram, TikTok, Snapchat, YouTube, ect)
• Enjoy engaging and developing a broad range of people, communities, clients, and trends
• Be able to execute on community initiatives, measure results, and modify programs based on feedback
• Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
• Must have active experience (professional experience preferred) with Discord, forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv, Youtube, etc a bonus)
• Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
• The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
• Must be able to show empathy and situational awareness, as well as an ability to care for the community’s members well being without losing sight of the client goals and rules

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.

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