Job Description

Position Summary:

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. 

The Mortgage Assistant is responsible for shepherding loans and the delivery of credit through the end-to-end lending lifecycle. This person will primarily be responsible for internal operations with several external client-facing responsibilities, as well. Mortgage Assistants collaborate with the Mortgage Specialist and Country Living Underwriting, as well as external vendors, and function as the first line of defense for customer questions and documentation needs.

The value drivers for this role are as follows:

• Creates operational efficiency by supporting the end-to-end processes of the loan lifecycle
• Fuels organizational synergy through collaboration with the end result of meeting the customer’s needs

Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:

Loan Support

• Performs day-to-day activities to assist lending staff with supporting new and existing customers across the entire lending life cycle
• Credit Related Tasks:
  • Executes tasks related to document collection, including customer financials
  • Interacts with Credit and serves as the liaison to team members during the loan approval process
  • Initiates Preliminary Credit Packages in the system for Modifications/Renewals/etc. 
  • Orders and obtains third party reports, including appraisals, title, etc.
  • Operates as the liaison for Doc Prep/Legal/Closing/Funding/Booking
  • Serves as a point of contact for customer requests including the movement of money, loan disbursements, wires, ACHs, and customer payments
  • Is responsible for accounts receivable management related to pre-paid closing fees, or professional services of the Association
• Operations Related Tasks: 
  • Serves as a point of contact on internal request forms, with responsibilities ranging in multiple stages of completion (initiation to finalize) based on the business issue
  • Provides quality assurance of shared documentation
  • Prepares Document Checklists
  • Executes loan administration tasks
  • Confirms loan documentation has been received and filed
  • Requests and/or generates any reports for tracking/monitoring of the Team’s portfolio
• Document Management
  • Responsible for activities related to Mortgage filings

Customer Centricity

• Troubleshoots client questions/issues
• Maintain a 24-Hour communication expectation for customer contacts
• Identifies potential opportunities and forwards those referrals onto the appropriate team member e.g., a tax opportunity for financial services

Monetary

• Process monetary transactions , including loan disbursements, wires, ACHs, and customer payments including proper documentation
• Services client requests with money movement of Payments, Wires, and Draws, including engagement of other Association roles to ensure compliance with policy

Job Qualifications and Requirements:

• This position requires an associate or bachelor’s degree in Agriculture, Agri-Business, Economics, Finance, Business or a related field.
• This position is primarily conducted out of a physical Farm Credit East office location in order to effectively serve local customers. Farm Credit East requires new employees to work at their assigned office location for the first 2 weeks of their employment. After 2 weeks of acceptable performance, the employee is eligible for a hybrid working structure of 4 days in-office and 1 day working from home each week.

Compensation and Benefits: 

• Salary Range: $50,000-$58,000 commensurate with experience 

• Short Term Incentive to reward business results

• Retirement Contributions: 

  • 401(k) match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary 

  • Defined Contribution retirement plan funded at 2-9% of salary depending on years of service 

• Time Off: 

  • 15-25 days of vacation leave per year, depending on years of service 

  • 12 days of holiday leave per year 

  • 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year 

• Health and Insurance: 

  • Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being 

  • Health Savings Account 

  • Life insurance at 2x base pay 

  • Accidental Death and Dismemberment insurance at 2x base pay 

  • Long-term disability insurance at 2/3 base pay 

• Additional Benefits:

  • Tuition reimbursement 

  • Continuing education and training 

  • Employee Assistance Program offering a wide variety of tools and resources 

Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail  [email protected] .

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