Job Description
Manager, Client Engagement (Remote - EST or CST Time Zones)
About the Role
Are you passionate about building strong client relationships, enhancing user experiences, and driving meaningful engagement? We're looking for a Manager, Client Engagement to play a key role in ensuring our users find success with our platform. This role is ideal for someone who thrives in a client-facing position, enjoys problem-solving, and is excited about making an impact in the healthcare technology space.
As a Client Engagement Manager (CEM), you'll work closely with Client Engagement Directors and report directly to the VP of Client Delivery and Operations. You'll become an expert in how the platform is used and guide users toward success through training, coaching, and strategic support. Your work will directly contribute to enhancing platform adoption, improving user satisfaction, and creating positive patient outcomes.
This is a full-time remote position requiring work in the Eastern or Central Time Zones, with up to 25% travel to client sites.
What You'll Do
Drive User Engagement & Adoption
Ensure users feel supported, confident, and engaged when using the platform.
Develop and execute tailored user outreach strategies based on key insights and analytics.
Identify and build relationships with power users to encourage platform advocacy.
Work collaboratively to refine and improve the overall customer journey.
Training & Implementation Support
Lead new user onboarding, ensuring all users are trained, nurtured, and informed.
Conduct Champion and Full User training sessions, equipping users with platform best practices.
Monitor utilization and provide course corrections as needed to ensure long-term adoption.
Platform Expertise & Knowledge Transfer
Become a product expert, staying up to date on new features and functionality.
Develop engaging training materials, micro-learning videos, and webinars to support user education.
Create implementation guides and documentation to streamline onboarding and ensure consistent messaging.
Communication & Relationship Building
Collaborate with Marketing, Sales, and Client Engagement teams to maintain consistent user messaging.
Establish a user-level communication plan to drive deeper platform engagement.
Support content creation for executive presentations and strategy sessions.
Data-Driven Strategy & Continuous Improvement
Analyze key performance metrics to identify best practices and opportunities for improvement.
Own and manage user engagement tracking tools to measure adoption over time.
Gather and prioritize user feedback, collaborating with the Product Management team to enhance platform functionality.
What We're Looking For
Bachelor's degree (or equivalent experience).
2-3 years in a client-facing role, supporting users at different levels within an organization.
A client-centric mindset, with a passion for helping users succeed.
Strong communication skills, both verbal and written.
Ability to create engaging content (training materials, presentations, user outreach messaging).
Experience with user training and adoption strategies.
A strategic thinker who can develop and implement client outreach plans.
Familiarity with data analysis and performance metrics to drive engagement.
Ability to thrive in a remote, fast-paced environment while being proactive and self-driven.
Experience with tools like Office 365, HubSpot (or other CRMs), Learning Management Systems, and MixPanel is a plus.
Additional Details
Travel: Up to 25% (client site visits).
Location: Remote (must be based in the Eastern or Central Time Zone).
Employment Type: Full-time.
Why Join Us?
This is an opportunity to be part of a growing, mission-driven organization where you'll have a direct impact on healthcare leadership, frontline teams, and patient experiences. If you're looking for a dynamic, collaborative, and purpose-driven role, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 37,000.00 153,000.00 Per Year
Job Tags
Full time, Work at office, Work from home,