Help Desk Technician I & II Job at Southwest Search, Dallas, TX

VVI4alRPMG9jcHBoY04wRmtnWWQrRlVMUHc9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

Hireio, Inc.

Mechanical Engineer from a world-leading publicly listed electronic company Job at Hireio, Inc.

 ...of GD&T and engineering drawing interpretation, Designs of Experiments (DOE), statistical process control methods and theory (SPC, CPK) ~ Strong writing and oral communication skills with both English and Chinese languages ~ International travel, up to 25%... 

McCarthy Building Companies, Inc.

Crane Operator Job at McCarthy Building Companies, Inc.

McCarthy Building Companies is looking for a skilled Crane Operator for an exciting Civilproject in Savannah, GA.In this role, you will operate a variety of cranes (crawlers, friction, hydraulics, RTs, etc.) in commercial, civil, or marine projects. The ideal applicant... 

Red V, inc

Business Development Leader - Entry Level Job at Red V, inc

 ...Our firm is seeking an ambitious Entry Level Business Development Leader to join our expanding team in Southern California. In this role, youll have the unique opportunity to interact with customers face-to-face, promoting client products and services while completing... 

Cella

Remote Copywriter Job at Cella

 ...Our client is seeking an experienced Copy Writer who can deliver accurate, clear, concise, and timely communication in compliance...  ...corporate standards. This role involves creating a variety of content, including emails, newsletters, required regulatory materials,... 

Barnhart Crane and Rigging

Crane Operator - 3616 Job at Barnhart Crane and Rigging

PURPOSE Barnhart is built on a strong foundation of serving others. The fruit of our labor is used to grow the company, care for our employees, and serve those in our communities and around the world. MINDS OVER MATTER Barnhart has built a nationwide reputation...