Help Desk II Job at Trispoke managed services, North Carolina

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  • Trispoke managed services
  • North Carolina

Job Description

Candidate must have the ability to identify research and resolve technical problems in a Windows 10 & 11 environment. Candidate would need to have superior customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures.




Required Education, Experience, & Skills Hands-on experience with MS Office M365 Applications, Microsoft Edge and Outlook




  • Experience with Windows 10 and 11, Citrix, VPN and Remote access
  • Experience with Dell & HP laptops and desktop computers, along with a variety of peripheral support
  • Ability to manage Active Directory user, group and computer accounts
  • Experience in installation and support of PC hardware and peripherals, such as HP printers
  • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuratio Knowledge of security applications including antivirus software
  • Knowledge of iPhone, Microsoft Authenticator and Microsoft InTune a plus
  • High level reading comprehension, speed and able to take action from instructions




Preferred Education, Experience, & Skills 3+ Years with HS or 2+ Years with AA or 0+ Years with BS; A+


Windows, Microsoft M365 Office suite, Active Directory, Service Now ticketing software, remote troubleshooting

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Job Tags

Remote job,

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