Job Description

Title: Docusign (CLM & eSign System Admin)

Docusign (CLM & eSign System Admin) MUST be ONSITE all 5 days - Location : SFO Bay Area -

Job Summary:

We are seeking a highly technical DocuSign System Administrator to manage, configure, and optimize our DocuSign Contract Lifecycle Management (CLM) and eSignature platforms . This role requires expertise in workflow automation, API integrations, security administration, and advanced system configurations to support enterprise-wide contract and document management needs. The candidate will play a key role in designing, deploying, and maintaining DocuSign solutions while ensuring compliance, security, and seamless integration with enterprise systems.

Key Responsibilities:

1. System Administration & Platform Management

• Administer and maintain DocuSign CLM and eSignature environments, ensuring system uptime, performance, and scalability.
• Configure user roles, permissions, security policies, groups, access controls, and authentication mechanisms (SSO, SAML, OAuth).
• Implement advanced DocuSign Admin settings , including Data Masking, Signing Order, Auto-tagging, and Workflow Routing .
• Perform DocuSign Connect webhook configurations for real-time event notifications and integrations.
• Monitor and maintain system logs, audit trails, and compliance reports.

2. Workflow Automation & Customization

• Design and optimize automated contract workflows, template-based approvals, and advanced routing logic in DocuSign CLM.
• Develop and manage Smart Clauses, Conditional Workflows, Field Validations, and Advanced Document Assembly .
• Automate document generation, storage, and retrieval using DocuSign PowerForms, Bulk Send, and Envelope Custom Fields .
• Implement Intelligent Document Recognition (IDR), OCR-based metadata extraction, and AI-driven contract analytics .

3. API Integration & System Connectivity

• Develop and maintain custom API integrations between DocuSign CLM/eSignature and ERP, CRM, HRIS, procurement, and legal platforms (e.g., SAP, Workday, Salesforce, Coupa, Oracle, NetSuite, ServiceNow).
• Implement DocuSign REST API v2.1 for dynamic envelope creation, signing workflows, and document retrieval.

4. Security, Compliance & Risk Management

• Implement and enforce data security, encryption policies, access controls, and multi-factor authentication (MFA) for DocuSign environments.
• Ensure compliance with GDPR, SOC2, HIPAA, FedRAMP, and industry-specific contract regulations .
• Manage document retention policies, audit logging, and digital certificate configurations .
• Conduct periodic security audits and penetration testing for risk assessment.

5. User Support, Training & Change Management

• Provide technical support, troubleshooting, and system issue resolution for DocuSign CLM and eSignature users.
• Develop and deliver end-user training, knowledge base articles, and best practice guides .
• Work with business stakeholders to gather requirements, enhance system usability, and drive adoption .
• Act as primary technical liaison between DocuSign, internal IT teams, and third-party vendors.

Required Technical Skills & Qualifications:

Core Technical Skills:

• 5+ years of hands-on experience administering DocuSign CLM and eSignature platforms.
• Strong expertise in DocuSign API (REST v2.1), webhooks, and JSON-based integrations .
• Proficiency in Scripting & Automation (Python, PowerShell, JavaScript, Node.js).
• Experience integrating DocuSign with SAP, Oracle, Workday, NetSuite, Salesforce, Coupa, or ServiceNow .
• Hands-on experience with SSO, SAML, OAuth authentication , and Active Directory integration.
• Strong understanding of DocuSign Connect, Event Notification Service (ENS), and
• Problem-Solving:
• Identify and resolve technical challenges that arise during the implementation process.
• Propose innovative solutions to improve efficiency and effectiveness.
• Documentation:
• Maintain detailed documentation of the implementation process, including configurations, workflows, and best practices.
• Continuous Improvement:
• Stay up-to-date with the latest DocuSign features and best practices.
• Proactively identify opportunities to improve the implementation process and client experience.

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