Data Engineer :Cosmic Support : Remote Role Job at SOFTHQ INC, Remote

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  • SOFTHQ INC
  • Remote

Job Description

Position: Data Engineer with OSI And Cosmic Supporting Services

Location: Remote

Duration: 6 months

Description

Engineering Deliverables:

  • Perform all Tier 2 Managed Support Services.
  • Management of all assigned incident workloads.
  • Create, maintain, and communicate daily, weekly, and month status reports including utilization metrics and service health metrics as directed.
  • Management of all site availability and outage mitigation plans.
  • Management of escalated incidents from automated monitoring and partner engineering teams
  • Create, maintain, and communicate all root cause analysis for problem/change management
  • Regularly and promptly update Troubleshooting Guides, other operations/process documents
  • Deploy and configure service components.
  • Comply with M365 Specific Security Requirements
  • Manage escalated incidents from automated monitoring or from other engineering teams.
  • Participation in web site/server restoration and root cause analysis as part of problem management.
  • Respond to monitoring alerts and resolution within any applicable OLA or SLA for the service.
  • Provide weekly and monthly scheduled reports including utilization metrics and service health metrics as directed.

Required background clearances

  • Must hold IT-2 (Department of Defense IT-2 adjudication based on a successful OPM Tier 3 investigation), FISMA, FedRamp, CJIS (Criminal Justice Information), Federal DoD clearance
  • Must retain and maintain the clearances necessary to support escort operations in the Office 365 suite

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