Job Description

The application window is expected to close on 5th May 2025 -Preferred Location : Remote anywhere in the USA.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

*** The successful candidate must hold U.S. citizenship.***

Meet the Team

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products and solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization.

Your Impact

As a CSS, you will:

• Leverage deep technical expertise, business savvy, and automation skills to deliver consultative solutions, baseline customer environments, and develop tailored onboarding and adoption journeys that address business challenges and drive customer success.
• Communicate complex technical concepts optimally to diverse audiences, from technical architects to C-level executives, ensuring alignment and understanding through strategic discussions and interactive presentations in both remote and in-person settings.
• Serve as a designated resource (CSSd) on strategic accounts identified by leadership with high Annual Recurring Revenue (ARR), as required.
• Develop and execute strategic Technical Adoption Plans (TAPs) plans for designated accounts to align deployment decisions with long-term business objectives. Lead architectural initiatives and resolve product challenges within your area of expertise, collaborating with the team as needed to support the entire Cisco portfolio.
• Collaborate with Account teams, Customer Success, and Partners to drive adoption and deliver customer value by proactively understanding customer needs, ensuring seamless product integration, and mitigating renewal risks.
• Provide customer advocacy to Engineering and Product Management Teams for product improvements and promote the CX offer strategy.

Minimum Qualifications:

• 10+ years technical experience with expert-level knowledge in all of the following: Cisco's Catalyst Center, Campus Network (Enterprise Wired/Wireless, SD Access/ISE), Routing & Switching, and SDWAN products.
• 2+ years experience with public cloud providers such as AWS, Azure, and GCP.
• 2+ years experience in automation (Python, Ansible, Terraform) including API integrations.
• 2+ years Experience delivering customer-facing consultative sessions, interactive technical presentations, and experience in collaborating/delivering quarterly business reviews (QBRs).
• Current CCIE (Written and Lab) certification or equivalent.
• BS or equivalent experience in Engineering or related field of study.

Preferred Qualifications:

• Knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki and Splunk.
• Experience employing AI/Generative AI tools and technologies to drive innovation, improve workflows, or solve complex problems, with a focus on practical implementation and user impact.
• Experience delivering product and solution demos to showcase the art of the possible, with solid knowledge of software licensing models and expertise in conducting competitor SWOT analyses.
• Additional certifications strongly preferred: CCDE, DevNet Associate, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, and Google Professional Cloud Architect.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! 

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