Remote (U.S. based only) | Full-time
Apply here: operationsarmy.com/application
Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up.
Review escalations and provide strategic guidance on resolution paths
Identify recurring user issues and relay insights to product and engineering
Proven ability to scale support operations in a remote-first environment
Excellent communication and coaching skills
Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar
Data-driven approach to performance and customer satisfaction
Must be located in the United States
Slack
Intercom
Jira
Linear
Pylon
Apply Now: operationsarmy.com/application
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