Job Description

SERCO of Texas at West Central Texas / Child Care Services is looking to fill a Client Service Specialist position in their Abilene office. SERCO of West Central Texas / Child Care Services is a program that assists income eligible clients, pay for their childcare cost.
DUTIES AND RESPONSIBILITIES:
- Adheres to the mission of SERCO.
- Responsible for overseeing the caseload of Child Care Services to customers ensuring positive outcomes
- Provides intake services for applicants seeking subsidized childcare services
- Accepts and coordinates referrals for childcare from authorized referral sources
- Determines, verifies, and documents eligibility and notifies parents of their eligibility status
- Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and STWDB staff
- Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
- Enrolls children in childcare settings, as appropriate
- Authorizes payment to eligible parents presenting appropriate qualifying documentation
- Assesses parent fees
- Implements client service, fund utilization, enrollment, and service priority strategies
- Explains parents' rights and responsibilities and explains attendance responsibilities
- Tracks attendance and services utilization
- Refers suspected fraud or misuse to the appropriate resource.
- Enters client and case eligibility, demographic, and service information into the designated Child Care Services system
- Responses for Assisting and preparing quality assurance monitoring.
- Provides process informational support/instruction to parents as needed
- May coordinate the recruitment, processing, and monitoring of local area relative providers
EDUCATION AND EXPERIENCE:
- Graduation from an accredited four-year college or university with major course work in public administration, business management or related field, plus experience in auditing, quality assurance or program/statistical analysis. (18 monthsof direct or related experience is equal to 1 year of education).
- Solid quantitative, analytical, process development, facilitation and organizational skills required.
- Ability to handle confidential information with diplomacy and tact.
SPECIAL REQUIREMENTS:
- Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas.
- Must have access to reliable transportation in order to make required home visits.
- Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff.
- Must be knowledgeable about community resources and able to work with and relate to clients.
- Cultural sensitivity a must.
- Must be computer-literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems.
- Bilingual preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer, Positions Open Until Filled
INTERESTED VETERANS, PRIOR OR TRANSITIONING MILITARY AND MILITARY SPOUSES CAN SEND A RESUME TO
[email protected] FOR IMMEDIATE CONSIDERATION.

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