Job Description

ONSITE 120 Days at our Allentown, PA office:

7450 Tilghman Street

Suite 100

Allentown, PA 18106

 
$14 to $15/hr

WORK AT HOME AFTER 120 DAYS ONSITE.

Excellent Bonus Structure - Monthly bonuses up to $750!

Language Premium for Fluent Spanish speaking!

PERKS:

• Opportunity for bonuses and raises based upon performance.
• Full Health benefits after 45 days - Medical, Dental & Vision.
• Paid time off after 90 days.
• 401K.
• Tuition Reimbursement.
• Referral Incentive Program.
• Employee Discounts Program!

Job Summary: 

We are searching for polite, professional Collections Representatives to represent our clients professionally by providing remarkable service to their customers via phone. Collections Representative Agents may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.

Responsibilities: 

• Target Hire Date: May 5th, 2025.
• Required work schedule is Monday - Friday , 8:00am - 4:30pm.
• Required to work 1-2 Saturdays per month from 8:00am - 4:30pm.
• Paid Training is ONSITE Monday - Friday , 8:00am - 4:30pm.
• Work at Home evaluated after 120 days onsite (with good performance, work at home granted). 
• Representatives place outbound calls to debtors regarding outstanding debt and collect on aged debt.
• Handling business to business calls involving taking payments and setting up payment plans.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Meet department productivity and quality standards.

Skills Requirements: 

• Bilingual English-Spanish.
• At least 6 months or more Collections experience preferred.
• 1+ or more years of previous Call Center experience and strong Customer Service experience preferred.
• Must have ability to work independently and in a team environment.
• Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
• Ability to work in a fast-paced digital environment.
• Problem solving skills.
• Physical attendance is key to success and necessary to meet objectives.

Education Requirements: 

• High school diploma, G.E.D.
• Trade/Vocational School certificate or equivalent required.

Physical Requirements: 

• Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. 
• Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. 
• Speak, listen, type and/or sit for extended periods of time.

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

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