Job Description

Independence Physician Management (IPM), is a subsidiary of Universal Health Services, Inc (UHS).  IPM was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

Position Overview

The Billing Supervisor has day to day oversight of all pre-claim adjudication processes throughout the IPM enterprise. 

Duties and Responsibilities

• Monitors daily pre-claim adjudication edit inventory volumes to maximize efficiencies for timely and accurate claim submission and minimize lag days for resolution of PMS, claim, clearinghouse and payer edit resolution to ensure that goals/objectives are met. Distributes work appropriately across the team to yield optimal results. 
• Supervises (productivity and quality) and routinely meets with his/her direct reports to review results and identifies ways to improve performance. Collaborates with the team on identifying root causes for the practice management system (PMS), claim, clearinghouse and payer edits.  Works to resolve issues and escalates to the Provider Billing and Reimbursement Operations Manager as needed. 
• Maintains an expanded knowledge base and thorough understanding of PMS functionality, charge capture, claims submission processes, claim edits, clearinghouse edits and functionality, payer rejections, Version 5010 standard claim format and payer specific claim requirements. Serves as the point of escalation for resolution of complex issues that arise on a daily basis.
• Provides excellent service to internal and external customers by providing clear and concise answers to questions or follow-up items in a responsive and positive fashion. Works collaboratively with Practice Administrators/Managers to resolve daily issues as needed.
• Enforces standardization of daily work flows to promote established “best practices” and to maximum efficiencies. Builds a cohesive team that works well together to ensure that the work of the team is accomplished.
• Promotes a work environment of accountability and ownership. Sets appropriate standards of performance and behavior, communicates clear expectations; coaches and counsels staff on performance and behaviors as needed.  Conducts routine 1:1 meetings focused on work performance and behaviors, opportunities for improvement and recognition of accomplishments. Maintains comprehensive and concise documentation of the one on one sessions, next steps and expectations
• Participates in the employment hiring process for Provider Billing and Reimbursement Operations Department. Prepares well thought-out and meaningful performance appraisals for direct reports summarizing performance as well as focusing on opportunities for improvement and recognizing performance that exceeds expectations

High School Diploma/GED required, Bachelor’s degree preferred with 3-5 years' experience working in a healthcare (professional) billing, health insurance or equivalent operations work environment. 

• Mainframe billing software (e.g., Cerner, Epic, IDX) experience highly desirable.  Microsoft skills required (i.e., Excel, Power Point).
• Healthcare (professional) billing, knowledge of CPT/ICD-10 coding, claim submission requirements, ERA processing, and insurance credit and refunds.  Thorough understanding of the revenue cycle and how the various components work together

• Minimum 2 years of direct supervisory experience managerial or administrative experience required

• Proven track record of leadership ability.  Results oriented with a proven track record of accomplishing tasks and building high-performing teams

Benefits Highlights :

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Tuition Reimbursement after 6 months of employment

And much more!

Independence Physician Management is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at IPM via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Independence Physician Management.  No fee will be paid in the event the candidate is hired as a result of the referral or through other means.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.

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